Refractory Buyer FAQ

Question 1

What refractory products does RISING manufacture?

Accepted Answer

RISING REFRACTORY manufactures refractory bricks, monolithic refractories (castables, ramming materials and mortars), ceramic fiber products, thermal insulation materials, silicon carbide products, steelmaking refractories, refractory raw materials and carbon and graphite products. The website catalogue currently publishes 80 products across 8 product families, each with its technical table. Production takes place at the group’s three manufacturing facilities in Henan, China.

Question 2

How do I choose the right refractory material?

Accepted Answer

Start from the equipment, not from the product list. RISING reviews the equipment, the lining zone and the operating conditions first, then proposes suitable material types from the catalogue product families, and continues past the material type into the specific grade. A refractory lining is normally built in layers, with a working layer, a permanent layer and an insulation layer supplied from different product families, so the right material depends on the position in the lining as well as on the process.

Question 3

Can RISING recommend a refractory grade for my application?

Accepted Answer

Yes. Send the application and the operating conditions and the technical team reviews them before any material is proposed. The recommendation names the material type and the grade, and comes with a structured quotation and the documentation needed to evaluate it. Refractory selection is also documented by industry on this website, covering the equipment and operating zones typical of each sector.

Question 4

Can I send my existing specification for review?

Accepted Answer

Yes. Grade and specification review is part of the technical support offered to buyers, and drawings and specifications are accepted with an enquiry. Attach the specification to the quotation request, or send it by email, and it is compared against the catalogue grades and the operating conditions you describe.

Question 5

What information should I provide for material selection?

Accepted Answer

The following information is useful: product / material requirement, application / equipment, quantity, dimensions / drawings, technical specification / TDS, destination country / port. The equipment and the lining zone matter most, because the same vessel can take a different material in each zone. Missing something? Send what you have; the rest is asked for during technical review.

Question 6

Can I request a technical data sheet?

Accepted Answer

Yes. Published technical tables cover every catalogue product, and a data sheet for a specific grade, quantity or service condition is issued by the technical team on request. Technical data sheets are supplied with the quotation, so specifications can be checked before ordering. Use the quotation form with the data-sheet request option, or ask by email or WhatsApp.

Question 7

Are product technical values available before ordering?

Accepted Answer

Yes. Each of the 80 published products carries a technical data table on its product page, with the grades the product is specified in. A value not stated in company documentation is left out rather than estimated. For a grade or condition not covered by the table, request a data sheet with the enquiry.

Question 8

Can I send furnace drawings or specifications?

Accepted Answer

Yes. Drawings and specifications are accepted with an enquiry. The quotation form on the contact page sends the request and the attached files directly to the sales team from the page; accepted formats are PDF, DOC, DOCX, XLS, XLSX, DWG, DXF, PNG, JPG, JPEG, up to 5 files of 10 MB each. Drawing and specification review is provided where supported, and dimensions or drawings are part of the standard quotation checklist.

Question 9

What operating information should I provide?

Accepted Answer

Describe the equipment and the lining zone, the operating temperature, the atmosphere, the dimensions or drawing, the quantity and the delivery destination. Service conditions are reviewed before any material is proposed, so the more precisely the process is described, the more directly the grade can be matched. The quotation form has fields for grade, quantity, application or equipment and operating temperature.

Question 10

Can RISING manufacture custom refractory shapes?

Accepted Answer

Yes. Custom shapes are part of the refractory brick family, the largest family in the catalogue, which covers multiple material systems for steel, cement, glass, nonferrous, power and industrial furnace applications. Dimensions or drawings for the shape are sent with the enquiry and confirmed against the operating conditions before production.

Question 11

Can RISING supply products to a customer specification?

Accepted Answer

Yes. RISING manufactures to customer specification as well as to catalogue. Development normally starts from an existing catalogue grade, which is matched to the requirement and then confirmed against the operating conditions before production. The manufacturing base supports custom requirements alongside consistent quality and international supply.

Question 12

Can I provide dimensions or drawings for custom bricks?

Accepted Answer

Yes. Dimensions and drawings are part of the standard quotation checklist and can be attached to the enquiry. Drawing formats such as DWG and DXF are accepted alongside PDF and image files. The drawing is reviewed together with the operating conditions so the shape and the grade are confirmed at the same time.

Question 13

What information is required for a refractory quotation?

Accepted Answer

To prepare a quotation, the following is needed: product / material requirement, application / equipment, quantity, dimensions / drawings, technical specification / TDS, destination country / port. A complete enquiry is answered first time; an incomplete one is still welcome, and the missing details are asked for during technical review. Quotations are structured for evaluation and tender submission.

Question 14

Can I send an RFQ by email?

Accepted Answer

Yes. Send the requirement directly to sales@risingrefractory.com, or use the quotation form on the contact page, which sends the request and any drawings or specifications directly to the sales team. Only the details you enter are sent, and the website keeps no copy.

Question 15

Can I request a quotation by WhatsApp?

Accepted Answer

Yes. WhatsApp sales is available on +86 135 2358 2917. The quotation form can also send the same request through WhatsApp instead of email. WhatsApp suits a first question, a photograph of the lining or a quick availability check; drawings and specifications are best sent by email.

Question 16

Can I request a quotation for multiple products?

Accepted Answer

Yes. Select the main product in the quotation form and list the other products, grades and quantities in the message field, or send the complete list by email. Where the products form one lining, describe the equipment and the lining zones, so the working, permanent and insulation layers can be quoted together as a structured quotation suitable for tendering.

Question 17

How quickly will RISING reply?

Accepted Answer

Our international sales team reviews product and technical enquiries as quickly as possible. Enquiries are handled from the Zhengzhou headquarters and answered in English, Arabic or French. A technical enquiry is reviewed against the operating conditions before a material is proposed, so a complete enquiry with equipment, quantity and specification receives a more direct first answer.

Question 18

Who issues the quotation and contract?

Accepted Answer

Quotations and contracts are issued by the registered legal entity ZHENGZHOU RONGSHENG REFRACTORY CO., LIMITED, the operator of this website, named on every page and on the management-system certificates published here. This is the entity behind every RISING REFRACTORY enquiry, quotation and tender submission.

Question 19

Can RISING provide export packing?

Accepted Answer

Yes. After production at the company’s own facilities, products are packed and prepared for export to the destination port. Export packing and supply coordination to the destination port are part of the support offered to international buyers, and the packing arrangement is confirmed with the quotation.

Question 20

Can I specify my destination port?

Accepted Answer

Yes. The destination country and port are part of the standard quotation checklist, so shipment to the port can be coordinated as part of the quotation rather than afterwards. State the destination with the enquiry, together with the quantity, and the supply arrangement is included in the structured quotation.

Question 21

Can I view RISING certifications?

Accepted Answer

Yes. 3 management-system certificates (ISO 9001, ISO 14001, ISO 45001) are published in full, issued to the registered company, with the certified scope quoted exactly as printed: the production of refractory materials (castables, precast blocks). The certificate document opens as a PDF.

Question 22

Does RISING publish patent information?

Accepted Answer

Yes. 3 granted utility-model patents from the China National Intellectual Property Administration are published with their certificates, each shown with its patent number and grant date so it can be verified independently. No performance claim is attached to a patent.

Question 23

Can I request technical documentation with a quotation?

Accepted Answer

Yes. Technical data sheets and product documents are supplied with the quotation, so specifications can be checked before ordering, and the quotation itself is structured for evaluation and tender submission. Ask for the documents you need in the enquiry, for example a data sheet for a specific grade or the certificate PDFs.

Question 24

Is a business license available for company verification?

Accepted Answer

Yes. The English translation of the business license of ZHENGZHOU RONGSHENG REFRACTORY CO., LIMITED is published on the About page, shown as supplied and opening at full size, so the registered identity behind a quotation or tender submission can be checked directly. The registered company also holds the official marketplace profiles listed on this website.

Question 25

How can I contact RISING?

Accepted Answer

By email at sales@risingrefractory.com, by WhatsApp on +86 135 2358 2917, or through the technical quotation form on the contact page. Enquiries are handled from the Zhengzhou headquarters in English, Arabic or French. Commercial and technical questions go to the same sales team, which brings in the technical team for material selection.

Question 26

Can I contact RISING through Alibaba or Made-in-China?

Accepted Answer

Yes. RISING REFRACTORY holds official supplier profiles on Alibaba.com and Made-in-China.com under the registered company ZHENGZHOU RONGSHENG REFRACTORY CO., LIMITED, where product listings can be browsed and the company contacted through the platform. This website and the sales team remain the direct route for technical selection and quotations.

Question 27

Where is RISING located?

Accepted Answer

The group headquarters is at 10th–11th Floors, Building 6, China Central E-Commerce Port, Daxue Road, Zhengzhou, Henan, China. The registered factory address is Litang Village, Laiji Town, Xinmi City, Henan, China. RISING REFRACTORY Group operates three manufacturing facilities in Henan, China; the headquarters handles sales, international business, technical communication and administration, and production takes place at the manufacturing facilities.